Welcome to Marisys Customer Support

Policy:
Marisys is committed to providing unlimited telephone and online support for its customers. If it is at all possible, please summarize your questions and send us an email at:
support@marisys.net

This will allow us to better track your inquiry and ensure that all of your questions are answered. If your question is urgent, please feel free to contact us at our main telephone number:
+1 561 361 0598

Ask for customer support. We will do our best to answer your questions and resolve any problems quickly.

Returns:
If it becomes necessary to return equipment to Marisys for servicing or upgrades, you will need to contact us, either by email or telephone, to obtain an RMA number. The RMA number must be affixed to the outside of the shipping container and should also be cited on the packing list and any other documentation. The RMA number is imperative - we cannot properly track your equipment without it. It is the customer's responsibility to pay for shipping of the equipment to Marisys; Marisys will pay for the return shipping (does not apply outside of North America - contact us for the rules).

Warranty Information:
The standard Marisys warranty term is one year from the date of purchase and the warranty includes parts and labor. Unless warrantee terms were agreed to at the time of sale, the standard warranty applies. Please see the Terms and Conditions of Sale, a copy of which is printed on the General Pricelist, for the complete terms.

If you believe your product is defective, please contact us so that we can issue an RMA number and arrange for repair or replacement.